It’s the good advice that you just didn’t take

You wouldn’t believe the strange times people choose to give us a quick call with a question or request after landing on our web site Pedigree Dogs.

I suppose that when you put yourself out there on the world wide web, what do you expect.

Now I know it’s not the same as a death row pardon two minutes too late, or rain on your wedding day ( Don’t lie, I bet you still listen to the album), but IMO there’s nothing nearly as bad as coming across a web site and firing off a quick email , or if looking to speak to a customer representative and after leaving a voice message you have to wait a week for a response.

But in our effort to facilitate any person wishing to make contact day or night with the good folk behind this site, that’s exactly what is happening with us at the moment when trying to bundle our land line, fixed line broadband and mobile together with Eircom. Eight days later and still no joy.

Yeah, Eircom, the same company that felt the need through a radio ad in the past, to promote their broadband service as being cheaper to purchase than the annual cost of keeping a dog ? Hard to believe I know, but check it out HERE

Thankfully I haven’t had the same experience when dealing with Champion Petfoods in Canada, the nice people behind the brands ORIJEN and ACANA.

You see the thing is, we look after our dogs nutritional requirements by feeding BARF, and since we switched about a year and a half ago, we haven’t looked back. The only down side, and it is the only one, is that it’s not always possible to find a boarding kennels should you require one that will facilitate this way of feeding.

So what’s the next best thing…Well as per the following correspondence, which has happened over the last 24 hours (take note Eircom) we think this is it.

Question:

Good afternoon

“Can you advise how long a bag of your ACANA Pacifica remains fresh once opened, stored in the right conditions.

Also, would you recommend using this product on a diabetic dog ?

Best Regards
Paul Barry”

Answer:

“Hi Paul,

Thank you for contacting us with your questions.

Heat, moisture and light have the biggest impact on shelf life. If stored correctly the food is safe to feed until the best before date on the bag. The best before date is printed on the back of every bag at the top of the package. We mark our bags DAY MONTH YEAR. From the time the food leaves our kitchens, there is a minimum of 12 months and a maximum of 15 months until expiry. The palatability of the food will start to decrease 6-8 weeks after the bag has been opened. The food will stay the freshest if it is airtight and in an area that is cool and dark, with consistent humidity.

ORIJEN foods are carbohydrate limited and grain free to match your dogs natural diet with a very high fresh meat inclusion. All of our fresh meat ingredients are passed ‘fit for human consumption’ and delivered FRESH EACH DAY, so they’re never frozen, preservative-free, and bursting with unprocessed, biologically appropriate proteins and fats to nourish your dog completely. Our ORIJEN diets are well suited for managing diabetes because of the high fresh meat inclusion and lower carbohydrate content.

In a kibble, the sum of all the nutrients must be 100. The nutrients are protein, fat, carbohydrate, minerals and vitamins. As minerals and vitamins comprise a very small percentage of the diet, there are really three macro nutrients. And, as fat should remain moderate for house pets, there are two remaining and variable nutrients; protein and carbohydrate. As protein increases, carbohydrate therefore must decrease. High protein diets are therefore by nature also low in carbohydrate. This is the basic concept of ORIJEN.

It may be of interest to you to know that for the third year in a row our ORIJEN brand has won the Glycemic Research Institute of Washington DC Pet Food of the Year award. You can check out this LINK for more information

The award criteria involves an in-depth analysis of the product and its suitability, based on ingredients, glycemic-response, diabetic response, anti-aging factors, and biochemical requirements of the species.

I hope that this information is helpful. Please feel free to reply if you have any other questions or concerns.”

Now that’s customer service ! I wonder did they ever consider diversifying into the Broad Band market ?